MSM-HCA Faculty
Ariane Krumholz - Program Director
- Ariane currently serves as the director of quality improvement for Clinical and Support Options (CSO)
- She earned her bachelor's from Middlebury College and her Master of Science in Public Health from UMASS-Amherst
Ariane brings almost 3 decades of senior health care management experience to the program. In the 1980s. she directed a federally funded rural Massachusetts community health center, and later worked in planning and contracting for the Baystate Health System, one of the top 100 teaching hospital systems in the US. She has also worked as a senior consultant on state and national behavioral health projects with Abt Associates, an international Cambridge-based consulting company. These included project direction for the recent Massachusetts Department of Mental Health public mental health reform initiative in child and adult policy and programs; later she consulted as part of Abt teams managing several evaluative studies/surveys for children's residential treatment programs across the nation, and for adult substance abuse treatment city-wide in Washington D.C.
Ronda Berntsen
- Work: Berntsen Consulting
- Classes: Planning for Change and Change Management
Ronda Berntsen is owner of Berntsen Consulting, an organizational development consulting company, where she serves as a business process consultant, professional trainer and facilitator. She has successfully managed the implementation of more than 100 quality improvement initiatives and coached, mentored, and trained more than 600 executives, managers and supervisors. Ronda has over twenty-five years of professional experience working in a variety of industries including health care, higher education, bio-tech manufacturing, retail, non-profits and government agencies. Areas of expertise include leadership coaching and development, quality improvement, group facilitation and organizational change. Ronda’s work is customized and focused on alignment, outcomes and sustainability.
Ronda holds an MS in management from Antioch New England Graduate School and a BS in management of health sciences. She has also studied at the Organizational Development Academy affiliated with Peak Development and Villanova University.
Peter Crowell
Peter is the founder of Context 360, Inc. Prior to founding the company, Peter held senior positions in various Fortune 500 companies. He was the SVP of technology for the McGraw-Hill media companies, CIO of CBS, Inc., president of Chase Access Services, a Chase Manhattan Bank, NA subsidiary, the technology architect for Chase Manhattan Bank, NA, and a partner in CSC Consulting. He started his career as a computer programmer and moved into his first CIO position in 1976.
Michael Rogers
- Michael teaches Financial Accounting for Healthcare and Financial Management.
- He graduated from Keene State College with an AS in computer studies and a BS in management and received an MBA from Western New England College.
Michael is vice president-fiscal services, and treasurer of Southern VT Health Services Corporation/Brattleboro Memorial Hospital. In this position, he oversees financial services, including admitting and collections; budgeting; reimbursement; accounting; information systems; medical information and purchasing. He participates in negotiating leases, budgets, physician and managed care contracts and union negotiations and teaches managers budgeting. Michael is a member of the Healthcare Financial Management Association.
Lisa Sieverts
- Lisa teaches Managing Projects and Strategic Management, Capstone Project I and II.
- She holds an MBA from the Anderson Graduate School of Management, UCLA.
She is the owner of Facilitated Change, a consulting firm specializing in project management and training. She is certified as a Project Management Professional (PMP) by the Project Management Institute (PMI), a global leader in the development of standards for the practice of project management. She worked for Hewlett-Packard in California and Idaho from 1990-2002. Lisa is currently the president of the Monadnock Region Chapter of the Project Management Institute (http://www.pmi-keene.org ). Lisa has been teaching at the Graduate School since 2003, and has been MSM Program Director since 2006.
Jilisa Snyder, Ph.D., CRC
- Jilisa teaches Issues in Ethics for Healthcare.
- She earned a master’s degree and doctoral degree from the State University of New York at Albany followed by an internship and post-doctoral fellowship at Dartmouth Medical School—Department of Psychiatry.
Jilisa is a clinical psychologist and director of the Anna Marsh Clinic at the Brattleboro Retreat. Her specialties include psychodynamic, relationally oriented psychotherapy with adults, older adults and couples. Dr. Snyder is a certified rehabilitation counselor as well as a forensic examiner. Her areas of expertise include mental health and health care ethics, personality development, the psychotherapeutic process, women’s issues, mind/body dynamics and medical psychology.
Craig Miskovich
- Craig teaches Legal Issues in Healthcare.
- He is a graduate of Harvard College ('92 A.B.) and The University of Connecticut School of Law ('02 J.D.).
Craig is a member of Downs Rachlin Martin PLLC's Health Law Group which advises hospitals and health systems, nursing facilities, health maintenance organizations and other healthcare providers in Vermont and New Hampshire in healthcare matters. Craig provides compliance and risk management advice to clients with respect to, among other things, involuntary mental health treatment applications and procedures, false claims act compliance and investigations, Medicare/Medicaid investigations, state legislative issues and professional responsibility complaints. Craig also helps clients respond to requests for healthcare information in civil and criminal matters and draft business associate agreements.
Kathleen M. Vranos
- Kathleen (Kathy) teaches Marketing Management in Healthcare and Service Sectors.
- Kathy has a Master of Science in advertising from the Medill School of Journalism at Northwestern University in Evanston, Illinois, where she was the top-ranked graduate. She also earned a Bachelor of Arts from Boston College in English/speech communications.
She joined the adjunct faculty of Marlboro College Graduate School in 2008, and she also serves as an assistant professor, business/marketing, with Greenfield Community College, teaching courses in business, marketing, advertising, e-commerce, and business communications. Kathy brings nearly two decades of national and local marketing management experience through her work with such clients as The Kellogg Company, Pillsbury/Green Giant, Georgia-Pacific Corporation, Weight Watchers, Easy Spirit Shoes, and local health care and educational institutions. Kathy's special interests in entrepreneurship and learning disabilities led her to co-found and launch I.N.S.P.I.R.E. for Autism School in Brattleboro, Vermont, in 2007, where she remains an active board member.